How Gartner Sees Key Future Technology Strategic Trends

As every year, Gartner presented its vision on the Ten Strategic Technological Trends for 2023 of ICT (Information Communication Technology). The firm challenges IT managers by inviting them to “seek other forms of operational excellence and technologies that can help them optimize resilience and scale solutions”. And for that, Gartner helps them identify and encourage them to adopt emerging products and services. But also by “creating new forms of engagement”.

 Gartner sets out four priorities that ICT players and their companies must take ownership of and respond to:

  • Optimize the “resilience” of operations and trust,
  • Research and adopt “vertical scalability” solutions
  • Go towards and strengthen customer engagement,
  • Research and adopt sustainable technological solutions.

As for strategic trends, the firm has identified and highlighted a dozen ranging from wireless, to AI and Metaverse (see below).

The 10 technological trends are:


The Digital Immune System

According to Gartner, “A digital immunity system provides a roadmap for CIOs looking for new approaches their teams can take to deliver high business value, mitigate risk, and increase customer satisfaction.”

According to Gartner, the digital immune system creates an enhanced customer experience by combining multiple software engineering strategies to protect against risk. Through observability, automation, and extreme design and testing, it delivers resilient systems that mitigate operational and security risks.

The firm predicts that by 2025, organizations that invest in building digital immunity will reduce system downtime by up to 80%, which translates directly into increased revenue.

Applied Observation Skill

According to Gartner, “Applied observational capability leverages data produced by a business, using AI to analyze and make recommendations, enabling a business to make faster and more accurate decisions at coming “.

Thanks to artificial intelligence, “observability” makes it possible to analyze and make recommendations based on data emitted by a structure. According to Gartner, “when strategically planned and successfully executed, applied observability is the most powerful source of data-driven decision making.”

AI TRiSM: AI trust, risk and security management

A company that is not well prepared to manage the risks associated with artificial intelligence runs significant risks vis-à-vis its employees, its customers, the regulator, and its entire organization. Risks such as low reliability, limited trust, etc. are likely to alter the use of AI by the organization and pose significant problems. AI TRiSM (AI Trust, Risk and Security Management) is likely to secure and make artificial intelligence more transparent within organizations. AI TRiSM combines several methods to explain results from AI, control safety and ethical issues or deploy new models.

 Industry Cloud Computing Platforms

Industry cloud platforms enable the combination of various types of cloud services: IaaS (Infrastructure-as-a-Service), PaaS (Platform-as-a-Service) and SaaS (Software-as-a-Service). They are called upon to equip organizations with a set of industry-specific capabilities to better adapt to the flow of disruptions in their sector. Gartner predicts that by 2027, more than 50% of enterprises will use industrial cloud platforms to accelerate their service development

 Platform engineering

According to Gartner, “Platform engineering is an emerging trend that aims to modernize enterprise software delivery, especially for digital transformation. The engineering platform is created and maintained by a dedicated product team, designed to support the needs of software developers and other professionals by providing reusable tools and common capabilities and interfaces to complex infrastructures”. It enables companies to leverage self-service developer platforms for software delivery and lifecycle management. The goal is to facilitate their use by developers and end users. Gartner predicts that 80% of software engineering organizations will have platform teams in place by 2026 and that 75% will include developer self-service portals.

The value of the wireless network

The various wireless technologies (4G networks, 5G, WI-FI 5, 6, 7, etc.) will be used by companies to manage several environments at the same time. According to Gartner, companies will use a variety of wireless networks, eventually creating new information and data.

Gartner predicts that by 2025, 60% of enterprises will use five or more wireless technologies simultaneously. “We’re going to see a spectrum of solutions in the enterprise that includes 4G, 5G, WIFI 5, 6, 7 all of which will create new data for businesses to use in analytics, and low-power systems. harvest energy directly from the grid. This means that the network will become a source of direct business value,”

The development of Super Apps

The super app concept is growing and generating platforms for workflow, messaging and collaborative work. Super Apps will integrate chatbots, IoT and metaverse experiences over time. According to Gartner, “enterprises will increasingly adopt a type of platform that combines the functionality of multiple applications and services into a single ecosystem, the superapp.”

According to Gartner “Although most examples of superapps are mobile applications, the concept can also be applied to desktop client applications, such as Microsoft Teams and Slack, the essence being that a superapp can consolidate and replace several apps at the use of customers or employees”>. And to add that “by 2027, more than 50% of the world’s population will use several superapps daily”.

Adaptive Artificial Intelligence

Adaptive Artificial Intelligence unlike traditional AI systems, can revise its own code to adapt to various changes in the real world and environments that were not integrated when the code was written. After its deployment, the Adaptive AI will use all the inputs (comments, analyses, etc.) in order to adapt thereafter. The undeniable advantage here is that it quickly adapts to changing real-world circumstances.

The “Metaverse”

As we pointed out in our previous article on the “Metaverse”, this one is often used to describe a future where technology allows more and more people to connect in a common virtual universe. Even if large companies from all walks of life are hesitant to embark on the “Metaverse”, we observe that certain groups in mass distribution, retail and other fields have launched themselves into this technology. According to Gartner, “by 2027, more than 40% of large organizations worldwide will use a combination of Web3, cloud augmented reality, and digital twin-based projects to increase revenue.”

Sustainable technology

Sustainable development in all its aspects is now a concern for everyone: civil society, governments and regulatory authorities, companies and environmental protection associations. The company, and in particular the entities in charge of the IS, IT applications, etc. must integrate the requirement of “Sustainable Technology” which constitutes a framework of solutions which increases the energy and efficiency of IT services and allows sustainability. business through technologies such as traceability, analytics, emissions management software and AI. Sustainable technology also enables and helps customers achieve their own sustainability goals. According to a Gartner survey, “CEOs have indicated that environmental and social change is now among the top three priorities for investors, after profits and revenue.”


To go further in the discovery of future trends, we invite you to discover the richness of the Gartner report Ten Strategic Technological Trends for 2023